Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods and dated goods like almanacs, datebooks and calendars cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable powders or liquids.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refund and Returns Policy: Damaged or Missing Items
Contact us with the Order Number. We need to know if the item was checked off on the invoice/packing slip, and the name of the person who signed the slip, if present. If damaged, we will respond to your request and will ask for a picture. If the item is on the invoice/packing slip, no refund or replacement can be issued.
RMA # and return shipping information will be provided upon approval. Purchaser is responsible for return shipping. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
We will only accept returns and issue refunds for damaged goods; picture of damaged goods is required.
Refused orders that are returned will be charged return shipping plus a $2 fee.
Refunds: Refund and Returns Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your payment company, your refund is usually complete after between 2-7 business days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchange
We only replace items if they are defective or damaged. Some limited exchanges may be done in-store. If you would like to exchange your item in-store, please call us to confirm availability.
Back Order Policy
Stock counts are synced often, but there is a window where stock quantities and actual in-stock units differ. When any item is put on backorder we will attempt to contact the customer to either: 1. ship it out to the customer as soon as it comes in at no additional cost, 2. hold the whole order until the backordered item comes in, or 3. cancel and refund the backordered item. If we are unable to contact you in 24 hours, we will execute Option 1 unless the value of the merchandise is under $10.00. In this case we will cancel and refund the missing item from the order.
Shipping Policies: Refund and Returns Policy
We are not responsible for stolen packages! If you would like us to require signature for delivery, please indicate so in the order notes. After all, we all hate porch pirates.
We ship via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services, what is offered to your location, and the combined weight of your order. We attempt to select the fastest shipping rate available, and most often ship USPS Priority for packages over 0.6Ibs. USPS Ground shipping is available for orders under 0.6Ibs. FedEx and UPS are most often selected for packages that are over 10Ibs, or over 2Ibs when crossing 4 or more USPS Zones (IE: west coast, most often, California). Shipping charges are based on weight, and the distance a package has to travel from our distribution center and factored into our Refund and Returns Policy.
Most orders will be shipped within 24 business hours if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may, however, refuse the package and upon its return receipt we will credit you for the merchandise. Shipping fees and return shipping costs will still apply.
An additional $16.00 charge will be applied for change of address, or location change after order ships (per box).
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them. Part of our Refund and Returns Policy is making sure you are satisfied 100%.
Price Changes
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the “New Items” category of our website, as we constantly bring in new items to replace those we have discontinued.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.
All items sold and distributed are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.
We have many herbs in our physical store, come visit! Connect with us for more on Instagram, Facebook (Meta) or TikTok.
Need help?
Contact us for questions related to refunds and returns.